Shipping policy

Refund Policy — Vida Bonita Spa

 

At Vida Bonita Spa, we strive to provide exceptional service to all our guests. We appreciate your understanding and cooperation with the following refund policy:

1. Cancellations in advance
• Cancellations made at least 24 hours in advance will receive a full refund of the deposit or payment made.
2. Late cancellations or no-shows
• Cancellations made less than 24 hours in advance will not be refunded.
• In the event of a no-show, the payment or deposit will not be refunded.
3. Late arrivals
• If the guest arrives late, the service time will be reduced to respect the schedule of other guests.
• No refunds will be given for time lost due to late arrivals.
4. Rescheduling
• Appointments can be rescheduled at no cost if requested at least 24 hours in advance.
5. Unsatisfactory services
• If the guest is not satisfied with the service, they must inform the manager before leaving the spa so we can evaluate the situation and offer a solution.
• No refunds will be given for concerns reported after leaving the premises.
6. Special cases
• Refunds or changes outside of this policy will only be considered in cases of force majeure and must be evaluated by management.